Short, friendly answers to the questions we hear most. If you can't find what you're looking for, our contact page goes straight to a real person at Free Play Canada.
Try a hard refresh of the page. If the spinner is still showing after a minute, check that JavaScript is enabled and that you're connected to the internet. The Reset spin button below the stage reloads the experience without leaving the page.
Coins live in your browser. If you've cleared your browsing data, used a private window, or switched devices, your stack will return to the starting value. The game also tops up automatically if your balance ever runs low.
On the play stage, two small icons toggle the music bed and the spin effects independently. You can also tap Fullscreen if you'd like the reels to fill the screen for a calmer view.
The play stage is fully responsive. Most people rotate to landscape for a wider view of the reels, but portrait works too. Pinch-zoom is disabled inside the stage to keep the layout stable.
Use the Reset spin button below the stage to reload the experience. If you'd like to wipe your entire saved progress, clear the site data from your browser settings.
Thank you — we love hearing about these. Please send a quick note via the contact page with a screenshot if possible, plus the device and browser you were using.